The reference was tickling the edge of my brain so I tracked it down. OK, cool – here’s what I meant:
Each official goal lets loose a doctrine, with its own inquisitors and its own martyrs, and within institutions there seems to be no natural check on the license of easy interpretation that results. Every institution must not only make some effort to realize its official aims but must also be protected, somehow, from the tyranny of a diffuse pursuit of them, lest the exercise of authority be turned into a witch hunt. — Erving Goffman, Asylums (1961)
The temptation is to look at this and say, Yeesh! Those dang institutions. Goffman’s more subtle point is always that these are things we do to ourselves.